The eshel.fr website (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet at www.eshel.fr. It is open to any user of this network (hereinafter referred to as "User". It is edited by SARL LES TROIS CREATEURS (hereinafter referred to as "Seller"), a limited liability company with a capital of € 8000, domiciled at 5 RUE DES ECOUFFES 75004 PARIS, registered with the Register of Commerce and Companies of Paris under number 803 552 850 (hereinafter referred to as "Seller").
Publishing Director: Tomer Shoham
VAT number: FR 57 498234210
It is hosted by OVH, whose head office is located
2 rue Kellermann - 59100 Roubaix
with capital of € 10 million.
Tel: 08 203 203 63
RCS Roubaix-Tourcoing: 424 761 419
The Site allows the company LES TROIS CREATEURS to offer for sale, products to Internet users browsing the Site (hereinafter referred to as "Users"). For the purposes hereof, it is agreed that the User and the company LES TROIS CREATEURS will be collectively referred to as the "Parties" and individually as "Party", and that the User having validated an order will be referred to as "Buyer". User rights and obligations necessarily apply to the Purchaser.
Any control product offered on the Site requires consultation and express acceptance of these terms of sale, without however that this acceptance is conditioned by a handwritten signature from the User.
It is specified that the User may save or print these terms and conditions of sale, however, not change them. These terms and conditions are valid from July 24, 2015. LES TROIS CREATEURS the company reserves the right to amend these General and Specific Conditions at any time without notice, provided that such changes will not apply to reservations and orders previously accepted and confirmed by the Buyer. These conditions apply to the exclusion of any other document.
All product offers proposed on the Site are limited to mainland France and Corsica.
The Purchaser may, prior to his order, take note on the www.eshel.fr site, about the essential characteristics of the product they wish to order.
Sales including promotional offers are valid until they are announced on the Site.
The prices listed on this website are quoted in Euros inclusive of taxes and are subject to change during the year, provided that the products ordered are invoiced at the prices prevailing during the recording of the order.
They do not include shipping costs, charged in addition to the price of products purchased according to the amount of the order. Shipping charges are shown before the registration of the order by the Buyer.
Prices include value added tax (VAT) applicable on the date of the order and any change in the applicable rate will be reflected on the price of products sold by the company LES TROIS CREATEURS within its website.
Any order implies acceptance without limitation or qualification of these terms and conditions.
Buyer agrees that the registration systems of control of the company LES TROIS CREATEURS worth proof of the nature of the agreement and its date.
The amount of each order is limited to the sum of 1000 Euros per order. When the order is confirmed by clicking the button "Complete order", Buyer declares acceptance thereof and these terms and conditions. The order form can be printed.
Upon registration of the order, a detailed receipt thereof will be sent to the Purchaser at the email address he has given.
This receipt will specify the exact amount charged and the delivery terms of the order.
This acknowledgment implies acceptance of the order and will validate the transaction subject to payment of the order.
In case of unavailability of one or more products after placing the order, you will be notified via email. The amount of your order will be recalculated and you will be charged the new amount, less any missing products. If your order is completely unavailable you will be notified by email and you will not be charged.
You can also cancel an order placed on the website by contacting customer service at 01.42.72.72.42. If the customer service informs you that the order has already been processed, you can cancel it: then you should refuse the package upon receipt of your order.
LES TROIS CREATEURS, The company nevertheless reserves the right to suspend or cancel any order from a buyer with whom there is a dispute over payment of a previous order, or for any other legitimate reason in particular taking the abnormality command.
All orders are payable in euros.
To set the order, the Buyer has the following payment method: credit card.
Credit cards accepted on the site are: Visa, Master Card and Blue Card.
Paypal payments are also accepted.
Buyer warrants to the company LES TROIS CREATEURS that he has the required permission to use the payment method he chose, when recording of the orderLES TROIS CREATEURS The company reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in case of non-payment of any sum payable by the Purchaser or in case of payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to amounts outstanding at the end of a period of ten days of the invoice date.
As part of the fight against Internet fraud, information about your order may be transmitted to any competent authority for verification.
To ensure the security of credit card payment, Buyer shall transmit to the Cyberplus security code (CVV) of his credit card.
Payment security on the site is also provided by Cyberplus
Products will be delivered to the address indicated by the Buyer on the purchase order, according to the shipping method selected from the methods described in the Ship / The Delivery. Delivery will be made within an average of 2 to 7 days from receipt of the order, depending on the delivery method chosen and a maximum within 30 days of receipt of the order.
Buyer is entitled to the provisions of the legal guarantee of compliance and the legal guarantee against hidden defects.
In case of lack of conformity of the product, notably because of a malfunction or error on references supplied, Buyer can choose to return the product to the company LES TROIS CREATEURS and obtain a refund.
The return costs will be reimbursed by the company LES TROIS CREATEURS at the request of the Purchaser. For any claim, the Purchaser may contact the company LES TROIS CREATEURS at the following address: serviceclient(at)eshel.fr.
The buyer has a period of 14 days from the date of receipt of the product to return to its expense, the products ordered, for reimbursement.
Reimbursement will be made by any means of payment chosen by the buyer expressed after exercising his right of withdrawal, at the latest within 14 days of the date on which the right is exercised (upon receipt of the returned order or proof of shipping the returned product).
Products can be returned by the Buyer under the conditions and according to the instructions below: We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Buyer. We invite the buyer to join its mailing to the return form enclosed with his order to facilitate the treatment of said return. The reimbursement concerns the total amount paid for the purchase, including delivery charges. It should be noted that under Article L 121-21-4 of the Consumer Code, only the standard shipping costs will be expensed, the corresponding amounts for special or express shipments will not be supported. The shipping costs of the return shipment shall be borne by the Buyer. In the case of a technical malfunction or error on references supplied return costs will be refunded. The product must be intact and in its original condition, in its packaging with its accessories and its instructions. It must not have been used. If a box or set should be returned, it is imperative to submit this entire case or of this set.
Whatever the reason for return of the products to the company LES TROIS CREATEURS, we recommend the Buyer to follow these instructions in order to facilitate the processing of said return:
1. Use the original packaging of the unopened product to return the product.
2 Complete and attach the Purchase Back to detach from the Delivery Note.
3. Send the parcel to the following address:
The company Eshel / LES TROIS CREATEURS
5 RUE DES ECOUFFES
Any risk associated with returning the product is borne by the Buyer.
LES TROIS CREATEURS The company retains full ownership of the goods sold until full payment is received, in principal, fees and taxes.
The company LES TROIS CREATEURS is not be held liable for breach of contract in case of shortage, excluding cases of promotion by the price not for disposal of stocks, or in the event of unavailability of product due to a case of force majeure.
LES TROIS CREATEURS The company disclaims all responsibility:
- For any site interruption;
- For any occurrence of bugs;
- For any damage resulting from fraudulent intrusion by a third party leading to changes in information made available on the site;
- And more generally for any direct or indirect damage, whatever the cause, origin, nature or consequences, including without limitation lost profits, goodwill, data or other intangible losses that may result from the access of anyone to the Site or inability to access or reliance upon any information coming directly or indirectly from the latter.
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, trademarks, drawings, models, photographs, text, illustrations, logos, animated sequences or not, with or without sound, graphics etc. located on this site and their compilation are the exclusive property of the company LES TROIS CREATEURS, it does not grant any license or right other than to consult the Site. Reproduction or use of all or part of these elements is only authorized for information purposes for personal and private use, any reproduction and any use of copies made for other purposes is expressly forbidden. Neither the Site (in whole or part), nor its content or trademarks may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified or exploited in any other way, in whole or part, for any purpose whatsoever without the prior written permission of LES TROIS CREATEURS.
Any other use constitutes infringement.
Product sales of the company LES TROIS CREATEURS are subject to French law.
The gathered information is subject to a data processing intended for sending a newsletter and / or management of the control of the Purchaser.
The data recipients are the company LES TROIS CREATEURS and providers.
The Buyer has the right to access, rectify, oppose and delete data relating to the company LES TROIS CREATEURS by addressing email to serviceclient(at)eshel.fr.
The site is declared to CNIL under the No. 18 05124.